CRM

Company Description Health Assist Insurance TPA Pvt Ltd, incorporated in July 2005, is a leading health service facilitator and QCI-approved, ISO-certified Third Party Administrator licensed by the Insurance Regulatory & Development Authority of India. The organization serves as a key link between insurance companies, policyholders, and healthcare providers across India, operating in 200+ locations and touching millions of lives daily through its services. Health Assist is known for strong customer service and robust claims management, with particular emphasis on fraud prevention and efficient processing. The company manages a comprehensive portfolio of health services, including cashless hospitalization, wellness programs, and support for multiple state government health schemes. With a growing presence in 14+ locations PAN India, Health Assist continues to expand its network and offerings.

Role Description This is a full-time, on-site CRM role based in Coimbatore. The role involves managing and strengthening relationships with policyholders, corporate clients, and healthcare providers to ensure smooth service delivery and high satisfaction levels. Daily responsibilities include handling customer queries, coordinating with internal teams on claims and policy-related issues, tracking service requests, and ensuring timely resolution. The CRM professional will maintain accurate records in CRM systems, analyze feedback and service metrics, and support process improvements to enhance customer experience. The role may also include assisting with client onboarding, participating in review meetings, and supporting sales or account management initiatives as needed.

Qualifications

• Candidates should possess strong Customer Relationship Management (CRM) and client servicing skills.
• Candidates should possess excellent Communication and interpersonal skills.
• Candidates should possess solid Analytical Skills to interpret data, identify trends, and support decision-making.
• Candidates should possess Sales and negotiation skills to support retention and cross-functional business growth.
• Candidates should possess Project Management and coordination skills to handle multiple stakeholders and tasks.
• Relevant experience in insurance, healthcare, or TPA operations is highly beneficial.
• Ability to work in a fast-paced environment with strong attention to detail and problem-solving mindset.
• Proficiency with CRM tools, MS Office, and basic reporting; familiarity with claims processes is an advantage.
• Bachelor's degree in Business, Management, Healthcare Administration, or a related field preferred.