Crm Trainer

Position: CRM Trainer
Location: Chennai
Industry: Real Estate
Experience: 8-13 Years

Role Overview

Casagrand is looking for a CRM Trainer to drive training initiatives for CRM teams handling customer service, grievance management, collections, payment follow-ups, and customer relationship processes. The candidate should have strong experience in customer-facing operations and process training.

Requirements

• 8-13 years of experience in CRM, Customer Service, Collections, or Process Training.
• Experience training customer-facing teams.
• Strong knowledge of Objection Handling, grievance handling, collections, payment follow-ups, and customer lifecycle management. (preferred)
• Excellent communication, presentation, and facilitation skills.
• Experience in Real Estate, Banking, NBFC, Telecom, or related industries preferred.

Benefits

• PF, Gratuity,
• Medical Insurance.
• Career growth opportunities within Casagrand.