CRM Trainer

Company Description Future Link Consultants is a long-established study abroad and immigration consultancy with over 25 years of experience supporting students, professionals, and families in achieving their international education and migration goals. Led by Managing Director Santosh Ramrakhiani, a Registered Canadian Immigration Consultant (RCIC), the organization combines licensed Canadian immigration expertise with ethical, transparent, and personalized guidance. As an AIRC Recognized Agency, Future Link Consultants adheres to globally accepted standards in international student recruitment and client services. The team has guided more than 60,000 students, supported over 12,000 families, built partnerships with 500+ institutions across 29+ countries, and maintains a strong visa success record. Services span study abroad counselling, visa and immigration support, language test preparation, and onshore assistance for learners settling overseas.
Role Description The CRM Trainer is a full-time, on-site role based in Vadodara, responsible for ensuring team members effectively use the company's CRM system to manage leads, clients, and follow-ups. This role includes designing and delivering training sessions, creating user guides and tutorials, and onboarding new team members to CRM processes and best practices. The CRM Trainer will collaborate with operations, counselling, and customer support teams to understand workflow needs, configure relevant CRM features, and optimize usage for data accuracy and efficiency. Day-to-day activities involve conducting group and one-on-one training, monitoring CRM adoption, identifying areas for improvement, and coordinating with technical support to resolve system-related issues. The role also requires regular reporting on user performance and suggesting enhancements that improve client experience and internal productivity.
Qualifications

• Candidates should possess strong Interpersonal Skills and Customer Service abilities to support and engage CRM users effectively.
• Candidates should possess excellent Communication and Customer Support skills for explaining concepts clearly and assisting team members with CRM-related queries.
• Candidates should possess solid Training skills, including planning, delivering, and evaluating CRM training programs.
• Prior experience with CRM platforms (e.g., Salesforce, HubSpot, Zoho or similar) and basic data management skills.
• Ability to analyze user needs, document processes, and translate them into clear training materials and workflows.
• Strong organizational and time-management skills, with the ability to handle multiple training schedules and priorities.
• Comfort with on-site collaboration in Vadodara and willingness to work closely with cross-functional teams.
• Relevant bachelor's degree or equivalent professional experience in training, operations, education consulting, or a related field; experience in the education or immigration sector is an advantage.