Crm Solution Architect

Role & responsibilities

Responsibilities :

• Understand the customer current landscape and come out with suggesting robus architecture keeping in view the customer objectives and roadmap in Sales, Marketing and Service areas.
• Understand and analyze the customer requireemnts and provide integrated design and solutioning
• Review and Understand the proposals and co-ordinate with CoE teams to respond with right solution
• Creating Offerings and proactivelty taking the offerings to customers
• Working with account teams and understand the gaps in the current processes implemented and create opportunites to pitchin by presenting right solutions to fill in the gaps to customer
• Consulting Engagements with various accounts in assessment and blueprint phases
• Participation in Customer Defence Presentations & Solutioning/ Offering Presentations

Desired Skills :

• 8 years to 15 years of experience in CRM implementations both in functional and technical areas
• Experienced with End to End CRM Transformation Projects
• Experienced with CRM implementations on Cloud
• Extensive experience and deep knowledge in CRM functional processes
• Working experience in any CRM technology product like Salesforce CRM, MS Dynamics 365 etc
• Excellent Communication Skills & Customer Frontending experience
• Good Analytical & Problem solving skills
• Working experience with Cloud Transformations / Implementations
• Certified in any CRM technology product
• Deep Understanding & Knowledge in Sales, Makreting, Service, CPQ, Commerce, Portal processes
• Experience in working in CRM integrations with upstream and down stream applications in landscape
• Configuration & Customization of CRM products like Salesforce, MS Dynamics CRM etc
• Knowledge on AI, DevOps, Automation Tools usage and implementations
• Presales Process knowedge

Preferred candidate profile