GURUGRAM · FULLTIME
CRM Senior Specialist
ZS
Gurugram · onsite · Posted 13d ago
Sourced from
Undisclosed3–6 yrsfulltimeGurugram
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Section · 01
About this role
We are looking for a skilled CRM Senior Specialist to join our team at ZS Associates {India} Pvt Ltd. The ideal candidate will have a strong background in customer relationship management and excellent communication skills.
Roles and Responsibility - Develop and implement effective CRM strategies to enhance customer engagement and retention.
- Manage and analyze customer data to identify trends and areas for improvement.
- Collaborate with cross-functional teams to align sales, marketing, and customer service efforts.
- Design and deliver training programs to educate staff on CRM best practices.
- Monitor and report on key performance indicators to measure the effectiveness of CRM initiatives.
- Identify opportunities to improve overall customer experience through innovative solutions.
- Proven experience in CRM implementation and management.
- Strong knowledge of customer relationship management principles and practices.
- Excellent analytical and problem-solving skills with attention to detail.
- Ability to work effectively in a fast-paced environment with multiple priorities.
- Strong communication and interpersonal skills with the ability to build relationships.
- Experience with CRM software and technology is highly desirable.
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Section · 02
Skills
Customer ServiceCustomer RetentionCustomer SupportcrmTechnical SupportCustomer CareCustomer Handlingkey account managementCustomer ManagementBusiness DevelopmentCustomer RelationshipCommunication SkillsSalesmarketing
Section · Company
About ZS
ZS
Management Consulting
8.9k+
employees
1983
43 years old
Pune, Maharashtra
India
About
ZS is a management consulting and technology firm that partners with companies to improve life and how we live it.
Industries
Management ConsultingEmerging Technologies
Employee ratings
2,744 reviews
3.1/ 5
Culture
3.2
Career growth
3.0
Work-life
2.1
Employees rate it well for
Work Life Balance989Work Culture388Learning365Salary359Senior Management192
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