CRM Senior Specialist
ZS · Gurugram · onsite · Posted 51d ago
Undisclosed3–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
We are looking for a skilled CRM Senior Specialist to join our team at ZS Associates {India} Pvt Ltd. The ideal candidate will have a strong background in customer relationship management and excellent communication skills.
Roles and Responsibility - Develop and implement effective CRM strategies to enhance customer engagement and retention.
- Manage and analyze customer data to identify trends and areas for improvement.
- Collaborate with cross-functional teams to align sales, marketing, and customer service efforts.
- Design and deliver training programs to educate staff on CRM best practices.
- Monitor and report on key performance indicators to measure the effectiveness of CRM initiatives.
- Identify opportunities to improve overall customer experience through innovative solutions.
- Proven experience in CRM implementation and management.
- Strong knowledge of customer relationship management principles and practices.
- Excellent analytical and problem-solving skills with attention to detail.
- Ability to work effectively in a fast-paced environment with multiple priorities.
- Strong communication and interpersonal skills with the ability to build relationships.
- Experience with CRM software and technology is highly desirable.
Sourced from naukri
Skills
Customer ServiceCustomer RetentionCustomer SupportcrmTechnical SupportCustomer CareCustomer Handlingkey account managementCustomer ManagementBusiness DevelopmentCustomer RelationshipCommunication SkillsSalesmarketing
About ZS
ZS
Management Consulting
8.9k+
employees
1983
43 years old
Pune, Maharashtra
India
About
ZS is a management consulting and technology firm that partners with companies to improve life and how we live it.
Industries
Management ConsultingEmerging Technologies
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2,744 reviews
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Culture
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Career growth
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Work-life
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