CRM - Relationship Manager

Role & Responsibilities

• Manage the complete post-sales customer journey from onboarding/booking to possession and handover.
• Act as the primary point of contact for customer queries, documentation, payments, and post-sales support.
• Coordinate with Project teams for timely resolution of customer requirements.
• Ensure proactive customer communication, regular follow-ups, issue resolution, and a seamless customer experience throughout the lifecycle.

Preferred Candidate Profile

• 2+ years of experience in Post-Sales / CRM / Customer Relationship Management, preferably in Real Estate.
• Strong understanding of real estate documentation, payment processes, registration, and possession formalities.
• Excellent communication, interpersonal, coordination, and follow-up skills.
• Customer-centric approach with strong problem-solving and relationship management abilities.
• Ability to manage multiple customers and stakeholders while ensuring timely closure of issues and deliverables.