CRM & New Business Coordinator - Virtual Opportunity / D2C

Role Overview

• The Employee shall be responsible for supporting the Companys CRM, sales coordination, client servicing, and account management functions.
• The role requires effective coordination with clients, the sales team, and internal teams to ensure accurate data management, timely follow-ups, smooth execution of client requirements, and continued client engagement.

Who You Are

• 3-5 years of experience in CRM, Sales Coordination, Client Servicing, or Account Management.
• Strong communication, coordination, and relationship-management skills.
• Prior hands-on experience in Meta Marketing is mandatory. Please do not apply if you do not have relevant Meta Marketing experience.
• Highly organised, detail-oriented, and proactive with a strong follow-up mindset.
• Comfortable managing multiple leads, clients, and priorities simultaneously.
• Experience with CRM tools, spreadsheets, trackers, and reporting.
• Experience with D2C, e-commerce, or digital marketing is preferred.

What You'll Do:

• Manage and maintain accurate CRM, lead, client, and sales pipeline records.
• Coordinate with the sales team on lead follow-ups, updates, and pipeline tracking.
• Manage client communication, account coordination, follow-ups, and day-to-day requirements.
• Act as a bridge between clients and internal teams to ensure smooth execution.
• Schedule and coordinate client calls, meetings, reviews, and follow-ups.
• Track client requirements, pending tasks, and action items through to timely closure.
• Maintain client records, trackers, reports, proposals, and presentations.
• Identify and resolve gaps in CRM, sales, and client data.
• Support client retention and business growth through strong relationship management and identifying repeat-business opportunities.
• Maintain strict confidentiality of client and Company information.
• Support CRM and account management process improvements and take up other responsibilities assigned by management.
• Travel occasionally for official meetings or client interactions, as required.

What We Offer

• Permanent remote work (pajamas encouraged!)
• High-ownership role working directly with the Founder
• Exposure to both business and creative sides of the agency
• Fun and supportive team culture (we value good vibes and killer memes!)
• Growth opportunities to learn and develop your skills
• Opportunity to make a real impact on growing e-commerce businesses "