CRM & MIS Specialist

CRM & MIS Specialist

Key Responsibilities

• Data Management & Reporting: Develop and generate accurate daily, weekly, and monthly reports/KPI dashboards, ensuring data accuracy and integrity.
• Data Analysis: Analyze trends, patterns, and anomalies to support business decisions.
• Technical Proficiency: Utilize advanced Excel (VLOOKUP, Pivot Tables, Macros) and SQL for data manipulation and querying.
• Visualization & Tools: Create interactive dashboards using tools such as Power BI or Tableau.
• System Maintenance: Manage and maintain databases and provide IT support for reporting tools.
• Collaboration: Collaborate with cross-functional teams to identify reporting requirements.

Required Qualifications & Skills

• Education: Bachelor's degree in Computer Science, Business, Information Systems, or a related field.
• Experience: 13+ years in data analysis, reporting, or MIS roles.
• Technical Skills: Advanced Excel, SQL, and data visualization tools (Power BI/Tableau).
• Competencies: Strong analytical, problem-solving, and communication skills.

Common Tools

• Reporting: Advanced MS Excel, Access.
• Database: SQL.
• BI Tools: Power BI, Tableau.