Crm Manager

Job Purpose

Manage and analyse customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and generating revenue for the company through timely recoveries .

Major Accountabilities

• Keep excellent relationship with the customers, build trust and confidence in the company by updating on the progress of their property and build one to one relationship
• Managing Customer Lifecycle from sale to possession of the customers property
• Enhance Customer Experience
• Updating the progress of payments a in ERP/ SAP (Sales & CRM Module).
• Internal co-ordination with Engineering, Design, Legal and Accounts dept. for getting updates on the project
• Demand generation on achieving milestones in construction and informing the customers pre and post demand generation
• Follow-up on submittals
• Collections/ Payment Follow Ups with Customer
• Drive post sales activity
• Coordinate with Financers for fund flow and fund utilization, maintain and update data as per internal strategies.
• Address and manage escalated customer queries

Key Performance Indicators

• Monitor and maximize customer lifetime value strategies.
• Plan & Monitor accurate and timely sales documentation - Eg Application forms, Allotment Letters, Agreement for Sale / Construction, Demand Notices, Sale Deeds,
• Tripartite Agreements/NOC for Banks
• To contribute to the overall standardization of data, formats and MIS
• To conceptualize & identify opportunities to create and implement customer delight

Location: Prabhadevi

Working Days : Monday - Sunday (Weekly Rotational off)