Crm Manager

Job Description CRM

Position: CRM
Industry: Elevator / Lift Industry
Experience: 2–4 Years
Location: Chennai
Employment Type: Full-Time

Female Candidates Preferred

Job Summary

We are looking for a proactive and customer-focused CRM with 2–4 years of experience in client relationship management. The candidate will be responsible for maintaining strong relationships with customers, coordinating with internal teams, handling client queries, and ensuring smooth communication throughout the elevator installation and handover process.

Key Responsibilities

• Maintain strong and professional relationships with existing and new clients.
• Act as the primary point of contact for client queries, concerns, and service-related coordination.
• Coordinate with Sales, Project, Installation, Service, and Technical teams to ensure timely resolution of client requirements.
• Regularly follow up with clients regarding project progress, installation status, inspections, and handover schedules.
• Visit project sites to coordinate with clients and ensure smooth communication between the client and company teams.
• Coordinate and support lift/elevator handover activities, including documentation and customer communication.
• Understand customer concerns and coordinate with relevant departments for timely resolution.
• Maintain accurate records of customer interactions, complaints, follow-ups, and resolutions.
• Conduct regular follow-ups after handover to ensure customer satisfaction.
• Prepare customer reports and provide updates to management.
• Handle escalations professionally and ensure proper closure.
• Maintain good communication with builders, contractors, architects, homeowners, and other stakeholders.
• Support the company in improving customer satisfaction and long-term client relationships.

Required Skills

• 2–4 years of experience in CRM / Client Relationship / Customer Coordination.
• Strong client relationship and communication skills.
• Experience in handling customer queries, complaints, and escalations.
• Willingness to travel to project sites if required.
• Good coordination and follow-up skills.
• Ability to work with multiple departments and manage priorities.
• Good knowledge of MS Office / Excel and CRM software.
• Professional approach with good interpersonal skills.
• Ability to handle clients confidently and patiently.

Languages Required

• Tamil – Fluent
• English – Good communication
• Hindi – Good communication

Interested candidates drop your resume to [email removed] or whatsapp [phone removed]