Crm Manager

Assistant Manager / Manager CRM

Position: Assistant Manager / Manager CRM
Industry: Real Estate Only
Experience: Relevant Real Estate CRM experience required
Location: Greater Noida West

Key Responsibilities:

• Manage CRM operations and customer lifecycle.
• Handle customer queries, complaints, and escalations.
• Coordinate with Sales, Accounts, Legal, and other departments.
• Monitor customer follow-ups, bookings, payments, and documentation.
• Ensure timely resolution of customer issues.
• Maintain CRM reports, MIS, and customer records.
• Improve customer satisfaction and service standards.

Candidate Profile:

• Relevant experience in Real Estate CRM is mandatory.
• Strong communication and interpersonal skills.
• Good knowledge of CRM processes and customer relationship management.
• Ability to manage a team and handle escalations.
• Immediate joiners / candidates with short notice period preferred.

Preferred Industry Background

• Real Estate

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