CRM Manager

Roles and Responsibilities :

• Manage customer relationships to ensure high levels of satisfaction and retention.
• Coordinate sales efforts with internal teams to drive revenue growth.
• Analyze sales data to identify trends and opportunities for improvement.
• Provide exceptional customer service through multiple channels (phone, email, chat).

Job Requirements :

• 5-15 years of experience in a similar role.
• Strong understanding of CRM principles and practices.
• Excellent communication skills for effective customer handling.
• Ability to analyze complex data sets to inform business decisions.