Crm Manager

Roles and Responsibilities

• Manage CRM data, ensuring accuracy and up-to-date information.
  
• Handle customer queries via email, phone calls, and face-to-face interactions.
  
• Resolve customer complaints and concerns in a timely manner.
  
• Provide excellent communication skills to build strong relationships with customers.
  
• Utilize MS Office tools (Excel) for documentation purposes.

• Must be able to prepare documentation like allotment letters, maintenance charges etc

• Handle basic ERP tools for CRM
  

Desired Candidate Profile

• Excellent verbal communication skills for effective customer handling.
  
• Strong calculation skills for resolving complex issues.