CRM Manager

Job Description :

• Excellent communication skills and presentable.
• Handling high end customers and be single point of contact.
• Welcome calls, payment collection calls & other work related outbound calls.
• Attending customer walk-ins, inbound calls & emails.
• Resolve the customer query within TAT, assist customers for TDS & challan payment.
• Execution of sale agreement & registration, attend registrars office for sale agreement registrations.
• Processing all sort of documentation work since booking till handover of flat (ERP & manual), ERP knowledge (Farvision recommended).
• Sending What's App for demand/payment /sale agreement to customer, keep track of all customer files and filing of documents.
• Issue builder NOC & TPA / Loan documents, Coordination with Banks for timely disbursements.
• Tracking of payment, creation of MR & reconciliation with accounts.
• Doing all sort of amendment, cancellation, revival and nomination
• Ensure achieving of collection targets and deal with defaulters.
• Ensure releasing of timely demands & brokers bills.
• Attend project launch, visit project sites and preparation of reports.
• Report & work as advised by Team Leader, follow the SOPs.