Crm Manager

CRM Executive

Roles & Responsibilities

• Manage and maintain customer relationships and customer records.
• Handle customer enquiries, complaints, and service requests.
• Coordinate with customers through phone, email, WhatsApp, and other communication channels.
• Follow up with customers regarding enquiries, quotations, orders, payments, and services.
• Maintain accurate customer information in the CRM system.
• Track leads and follow up with potential customers.
• Coordinate with the Sales, Accounts, Production/Factory, and Management teams to resolve customer requirements.
• Monitor customer orders and provide timely status updates.
• Prepare customer reports and follow-up reports.
• Collect customer feedback and coordinate for issue resolution.
• Maintain proper documentation of customer communications and transactions.
• Ensure customer satisfaction and build long-term customer relationships.
• Support the management with CRM-related reports and updates.

Key Skills

• Good communication and interpersonal skills.
• Customer handling and follow-up skills.
• Basic knowledge of MS Excel.
• Good coordination and problem-solving ability.
• Strong attention to detail.
• Ability to manage multiple customer requests and follow-ups.
• Professional and polite approach with customers.