Crm Manager
Dion Global Solutions · Gurugram · onsite · Posted 55d ago
₹50.0K - ₹70.0K PA5–8 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Role & responsibilities
- Manage client/customer relationships and retention.
- Handle queries, complaints & escalations.
- Lead and monitor the CRM team.
- Maintain CRM data, follow-ups & MIS reports.
- Track customer satisfaction and engagement.
- Coordinate with Sales & Operations teams.
- Improve customer experience and achieve CRM targets.
Preferred candidate profile
- Graduate / MBA / PGDM preferred.
- 5 to 8 years of experience in CRM / Client Relationship Management.
- Strong customer handling and communication skills.
- Experience in team handling and escalation management.
- Good knowledge of CRM software & MS Excel.
- Strong problem-solving and relationship-building skills.
- Target-oriented with good leadership abilities.
Perks and benefits
- Competitive Salary
- Performance-Based Incentives
- Growth & Promotion Opportunities
- Positive Work Environment
- Learning & Development Opportunities
- Paid Leave & Statutory Benefits
- Employee Recognition & Rewards
- Career Growth Opportunities
Sourced from naukri
Skills
queryCustomer EngagementCustomer Support Complaint & Grievance Handlingcrm softwareCRM StrategyData Analysis Expressionscrm managementlead managementFollow-up managementProcess Improvement ProjectsCommunication Skills
About Dion Global Solutions
Dion Global Solutions
FinTech
501-1000
employees
1994
32 years old
Noida
India
₹8.5L PA avg
Avg at Dion Global Solutions
₹50K – ₹70K PA
This role
About
Dion Global Solutions provides technology solutions for banking and financial services, focusing on optimizing operations and enhancing customer experiences.
Industries
FinTechHardware & NetworkingSoftware Product
Employee ratings
10 reviews
4.0/ 5
Culture
4.3
Career growth
3.1
Work-life
4.2
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