Crm Manager

Candidate is responsible for ensuring best service to the customers on behalf of Maestro Realtek, CRM is implemented successfully to engage the Booked customers and understand their needs by giving after sales service.

CRM is responsible for following Strategic and operational focus.

• To ensure smooth transaction from welcome call to registration and collection.
• To register the booked units and complete the collection in defined TAT Period.
• To maintain and regularise MIS Report for review meeting on weekly basis.
• To address customer grievances thoroughly.
• Responsible for facilitating & issuing relevant documents for bank approval.
• Engagement with Bankers in getting Various schemes into system.
• Coordination with Internal team for smooth functioning of Booking process.