CRM Manager

Location: Tirupati

We are seeking a proactive CRM Manager to manage customer relationships, handle customer queries, coordinate with sales and project teams, and ensure a seamless customer experience from booking to possession.

Key Responsibilities

• Maintain and manage customer databases and CRM software.
• Act as the primary point of contact for customers.
• Handle customer inquiries, complaints, and service requests professionally.
• Coordinate with sales, accounts, legal, and project teams for customer requirements.
• Track customer documentation, agreements, and payment schedules.
• Ensure timely communication regarding project updates and possession status.
• Conduct customer feedback and satisfaction surveys.
• Prepare CRM reports, MIS reports, and management dashboards.
• Assist in collection follow-ups and customer engagement activities.
• Strengthen customer relationships and improve overall customer satisfaction.

Required Qualifications

• Masters Degree in Business Administration, Marketing, Commerce, or related field.
• Minimum 3 years of experience in CRM, customer service, or real estate customer relations.
• Experience in real estate CRM processes is preferred.
• Good communication and interpersonal skills.
• Proficiency in CRM software, MS Excel, and MS Office.
• Strong problem-solving and customer-handling abilities.