CRM Manager - PAA

Job Description – CRM Manager (PAAA)

Company: DGS Groups Builders and Developers

Department: Customer Relationship Management (CRM)

Position: CRM Manager – PAAA

Experience: 5–7 Years

Job Location: Goregaon West, Mumbai

Employment Type: Full-Time

About The Role

DGS Groups Builders and Developers is looking for an experienced CRM Manager – PAAA (Permanent Alternate Accommodation Agreement) to manage and coordinate the end-to-end PAAA process for redevelopment projects.

The role will be responsible for customer coordination, agreement documentation, execution tracking, follow-ups, record management, and coordination with Legal, Sales, Project, and other internal teams to ensure smooth and timely completion of PAAA-related activities.

Key Responsibilities

• Manage the complete PAAA process for redevelopment projects.
• Coordinate with existing tenants, society members, occupants, and customers regarding PAAA documentation and execution.
• Explain the PAAA process, documentation requirements, timelines, and related formalities to customers/tenants.
• Coordinate with the Legal team, Documentation team, Society representatives, and internal CRM team for agreement preparation and execution.
• Maintain accurate records of PAAA agreements, customer documents, KYC, consent forms, and related correspondence.
• Track agreement status from document collection to drafting, approval, registration/execution, and closure.
• Ensure timely follow-up with customers/tenants for pending documents, signatures, and formalities.
• Identify and resolve customer queries related to PAAA documentation and processes.
• Prepare and maintain daily, weekly, and monthly MIS reports related to PAAA progress.
• Monitor pending and completed agreements and provide regular status updates to management.
• Coordinate with Legal and other departments for corrections, amendments, discrepancies, and documentation issues.
• Maintain a systematic database of customer/tenant records and agreement status.
• Handle escalations professionally and ensure timely resolution in coordination with senior management.
• Coordinate PAAA-related meetings, discussions, and documentation requirements with society/tenant representatives.
• Ensure confidentiality and accuracy of all customer and legal documentation.
• Support the CRM Head/Management in redevelopment-related customer relationship activities.
  
  

Required Skills

• Strong knowledge of PAAA / Permanent Alternate Accommodation Agreement processes.
• Good understanding of real estate redevelopment and customer documentation.
• Strong customer relationship and stakeholder management skills.
• Excellent follow-up and coordination abilities.
• Good knowledge of MS Excel, MIS reporting, and documentation.
• Strong written and verbal communication skills.
• Ability to coordinate effectively with Legal, CRM, Project, and Society teams.
• Strong negotiation, problem-solving, and escalation-handling skills.
• Good attention to detail and documentation accuracy.
  
  

Preferred Candidate Profile

• 5–7 years of relevant experience in CRM, redevelopment, PAAA, customer relations, or documentation within the Real Estate / Builder / Developer industry.
• Candidates with hands-on experience in PAAA execution and redevelopment projects will be preferred.
• Experience dealing with societies, tenants, occupants, members, and redevelopment documentation will be an advantage.
• Candidates should be comfortable handling multiple stakeholders and working with strict timelines.
  
  

Education

Graduate in any discipline.

Candidates with qualifications or experience in Real Estate, Construction will be preferred.

Key Competencies

PAAA Management | Redevelopment CRM | Customer Coordination | Agreement Execution | Documentation | Legal Coordination | Society Coordination | MIS Reporting | Follow-ups | Stakeholder Management | Escalation Handling

To Apply : Kindly share your cv on [phone removed] or [HIDDEN TEXT]

Skills: redevelopment,documentation,crm