CRM Lead

Position objective:

To manage end-to-end customer engagement for Solar EPC projects, ensuring smooth coordination, timely execution, and high customer satisfaction from order confirmation to commissioning.

Key Responsibilities Include:

• Act as the Single Point of Contact (SPOC) for customers for all project-related discussions, updates, and issue resolution.
• Coordinate with internal teams (Design, Operations, Procurement, Accounts) to ensure timely project execution and milestone tracking.
• Manage documentation, approvals, net-metering/subsidy processes, and ensure compliance with project requirements.
• Monitor payment milestones, maintain CRM records, and ensure high customer satisfaction throughout the project lifecycle.

Requirements:

• Bachelors degree in Business, Engineering, or related field with 2–5 years of experience in CRM/Project Coordination (Solar EPC preferred).
• Strong communication, stakeholder management, and problem-solving skills.
• Basic understanding of Solar EPC project lifecycle and documentation processes.
• Proficiency in MS Office and CRM tools with ability to manage multiple projects simultaneously.