Crm Executive

Roles & responsibilities:

Manage and handle major corporate group accounts.
Address and resolve customer and broker queries related to claims and policy matters.
Coordinate with insurance companies for endorsements and ensure timely system updates.
Guide customers on claim filing procedures and policy terms & conditions.
Register and track claims in the system.
Handle grievance resolution through close coordination with the operations team.
Monitor claim files and provide regular updates to corporate clients until settlement.
Follow up with backend teams and banks for cheque dispatch and NEFT details.

Maintain daily activity records and operational worksheets.

Prepare and share monthly MIS reports with corporate clients.

Good Communication skills (written & verbal) and attitude is mandatory.

Kindly revert back on email id - [email removed] with cc - [email removed] or contact us at - [phone removed].

Kranti Londhe,

HR Team