Crm Executive

Job Title: Customer Relationship Manager (CRM)

Location: Malviya Nagar, Jaipur

Job Purpose: To manage and strengthen relationships with customers, ensuring timely communication, complaint resolution, and overall customer satisfaction. The role focuses on maintaining long-term partnerships, improving service quality, and supporting business growth through proactive customer engagement.

Key Responsibilities:

1. Customer Relationship & Account Management: - Act as the single point of contact for assigned customers. Build long-term relationships by understanding customer needs and providing technical and commercial support.

2. Order Management & Coordination: - Coordinate with Production, Planning, Stores, and Dispatch teams to ensure on-time delivery. Track order progress and proactively update customers on delivery schedules, delays, or design changes. Support customers with documentation like drawings, test certificates, inspection reports, etc.

3. Complaint Handling & Service Support: - Log and follow up on customer complaints related to product quality, design, or delivery. Coordinate with Quality and Design departments for root cause analysis and corrective actions. Ensure timely closure of all customer issues with proper communication and documentation.

4. Business Growth & Retention: - Ensure customer retention through consistent service and relationship management.

5. Reporting & Documentation: - Maintain accurate records of customer interactions, inquiries, complaints, and contracts in SAP system. Prepare monthly MIS on customer satisfaction, complaint closure, and business performance. Track receivables and coordinate with Finance for timely payment follow-ups.

Key Skills & Competencies:

• Excellent communication and relationship-building skills.
• Understanding of electrical enclosure, switchgear, or panel industry products.
• Proficiency in SAP / CRM tools and MS Office.
• Strong coordination and follow-up skills across departments.
• Customer-oriented with a sense of urgency and accountability.

Qualifications & Experience:

• Qualification: Diploma / B.Tech / B.E. in Electrical or Mechanical.
• Preferred: MBA / PGDM in Marketing or Operations.
• Experience: 410 years in customer relations, key account management, or sales coordination within the electrical / switchgear / enclosure manufacturing industry.