CRM Executive

Roles and Responsibilities :-

1). Manage customer relationships through effective communication, ensuring high levels of satisfaction.

2).Coordinate with customers to understand their requirements and provide solutions using CRM software.

3).Develop strong understanding of customer needs and preferences to deliver personalized service.

4).Collaborate with internal teams to resolve issues and improve overall customer experience.

5) Maintain accurate records of interactions using CRM tools.

6).Knowledge of social media posting & email marketing

7).Experience of data harvesting from google .

8)New product research and content creation.

9)Uploading products on portal.

Desired Candidate Profile

• 2-3 years of experience in after-sales service or a related field (mechanical engineering background preferred).( female candidate )
  
• Strong knowledge of CRM software applications for managing customer interactions.
  
• Excellent written communication skills for creating reports, emails, and other documents.
  
• Ability to work independently with minimal supervision while maintaining attention to detail.