CRM Executive

Job Title: CRM Executive

Company: Austin Plywood Pvt. Ltd.

Location: Kolkata

Salary- 14K to 17K

About Austin Plywood:Austin Plywood is a leading manufacturer and supplier of high-quality plywood and related wood products. With a commitment to innovation, quality, and customer satisfaction, we have established ourselves as a trusted brand in the industry

Job Summary:We are seeking a highly motivated and customer-focused Tele calling Executive to join our growing team.

Responsibilities:

• Hot Lead Engagement: Proactively connect with warm/hot leads provided, understand their needs, and effectively articulate the value proposition of our products/services in clear and persuasive Telugu.
• Follow-up Calls: Conduct timely and strategic follow-up calls to nurture leads, address queries, overcome objections, and move prospects further down the sales funnel.
• Meeting Scheduling: Successfully fix and confirm meetings/appointments for the sales team with qualified clients, ensuring a smooth handover process.
• Daily Reporting: Maintain accurate and detailed records of all calls, interactions, lead status, and meeting schedules in the CRM system. Generate daily reports on call outcomes, lead progression, and achieved targets.
• Sales Team Coordination: Work closely with the sales representatives to provide up-to-date lead information, gather feedback, and ensure a coordinated approach to closing deals.
• Product Knowledge: Develop and maintain in-depth knowledge of our products/services to effectively answer client questions and provide accurate information.
• Customer Relationship Management: Build and maintain positive relationships with potential clients through professional and courteous communication.

Qualifications:

• Good Communication Skills
• Proficient in using data entry software, spreadsheets (e.g., Microsoft Excel, Google Sheets), and database systems.
• Ability to work independently and as part of a team.
• Good organizational and time management skills.
• Basic understanding of data privacy regulations is an advantage.Role & responsibilities

Preferred candidate profile