Crm Executive

NOTE: WE NEED LOCAL CANDIDATES IN HYDERABAD AND IMMIDIATE JOINNER /15 DAYS WILL BE WORKING IN HEAD OFFICE ONLY.

Job description

Experience by ensuring timely communication, proper documentation, payment follow-up, and coordination between departments for a seamless possession process.

Note: Need local candidates in hyderabad and Immidiate Joinners only

Key Responsibilities:

We need candidates 4 to 8 years experience in Real Estate in CRM

• Welcome new clients post-booking and explain the documentation and payment process.
  
• Ensure collection of required documents and initiate agreement drafting and execution.
  
• Serve as the single point of contact for customers post-booking until handover.
  
• Respond promptly to customer queries related to project updates, payment status, construction progress, etc.
  
• Regularly update customers about their payment schedules, milestones, and project status.
  
• Coordinate with the legal team for Sale Agreements, Sale Deeds, and RERA-related documentation.
  
• Maintain updated records of agreements, receipts, NOCs, and possession letters.
  
• Follow up on payment dues in coordination with the accounts/finance department.
  
• Send reminders, demand letters, and manage late payment charges or approvals for deferrals.
  
• Liaise with internal departments (Sales, Projects, Legal, Finance) to resolve customer issues quickly.
  
• Schedule and coordinate customer site visits, handover meetings, and customization requests.
  
• Address and resolve complaints in a professional and timely manner.
  
• Build long-term relationships with clients to encourage referrals and maintain a strong brand image.
  
• Update and maintain customer data in the CRM system.
  
• Generate and analyze customer service and collection reports periodically.
  

Key Skills Required:

Fluency in English , Telugu and Hindi .In-depth knowledge of real estate post-sales processes.

• Experience with CRM tools with real estate .
  
• Excellent communication and interpersonal skills.
  
• Strong coordination, follow-up, and documentation handling.
  
• Ability to handle multiple clients and deadlines simultaneously.
  
  

Educational Qualification:

• Graduate or Postgraduate in Business Administration, Marketing, or a relevant field.