CRM Executive

Role & responsibilities

• Manage day-to-day relationships with assigned corporate customers.
• Conduct regular follow-ups with customers to understand their experience and service requirements.
• Take periodic customer feedback regarding internet service quality and satisfaction.
• Proactively check whether internet services are working properly at the customer's location.
• Coordinate with the relevant internal teams to ensure customer issues or service concerns are addressed promptly.
• Maintain regular communication with customers and ensure timely updates on ongoing concerns.
• Conduct occasional client meetings to strengthen relationships and understand customer requirements.
• Maintain accurate records of customer interactions, feedback, issues, and follow-ups.

Preferred candidate profile

• 1-3 years of experience in Customer Relationship Management, Client Servicing, Customer Support, or a related role.
• Excellent verbal and written communication skills.
• Strong customer-handling and relationship-building skills.
• Good follow-up and coordination abilities.
• Ability to understand and address customer concerns professionally.
• Proactive approach toward customer satisfaction and service quality.
• Good interpersonal and problem-solving skills.
• Comfortable with 6 days working and occasional client meetings.

Someone who is confident, well-spoken, proactive, and comfortable speaking with corporate clients regularly. The candidate should enjoy building long-term customer relationships rather than simply handling complaints.

Share your resume on [email removed] / [phone removed]