Crm Executive

Role & Responsibilities

• Handle customer queries, requests, complaints and feedback through calls, emails and walk-in interactions.
• Provide accurate information regarding projects, bookings, payments, possession, maintenance and documentation.
• Manage and maintain customer records, databases and CRM updates.
• Coordinate with Sales, CRM, Accounts, Legal and Project teams for timely resolution of customer issues.
• Follow up with customers regularly and ensure closure of pending queries and requests.
• Manage walk-in customers and ensure a professional and welcoming customer experience.