Crm Executive

Job Description: CRM Executive
Department
Sales
Reporting To
CRM Manager / Accounts Manager
Job Purpose
To provide end-to-end sales administration, order processing, documentation, ERP management, billing support, vendor portal management, and coordination with internal teams to ensure smooth execution of sales orders and timely payment realization.
Key Responsibilities (KRAs)

• Portal Management: Monitor Purchase Orders and manage customer portal activities.
• ERP & Order Processing: Generate Sales Orders, Delivery Notes, Sales Invoices, and record payment entries in ERP.
• MIS & Documentation: Maintain PO, Delivery, and Payment tracking sheets; prepare billing documents, e-dispatch notes, and other sales-related documentation.

Required Qualifications

• Graduate in Commerce, Business Administration, or related field.

Required Skills

• Strong MS Excel and MS Office skills.
• Good communication, and coordination skills.
• Attention to detail and data accuracy.

Experience

• 0 to 3 years in Sales Coordination, Sales Support, Commercial Operations, Back Office Support, or ERP-based Sales Administration.
• Experience dealing with Railways/IREPS portal will be preferred.