Crm Executive
RS India Group · Pune · onsite · Posted 65d ago
About a minute. You'll make an account on the way through.
About this role
Job Summary
The CRM Head will lead and manage the Customer Relationship Management (CRM) function for real estate projects, ensuring high standards of customer service, smooth post-sales operations, and strong client satisfaction. The role involves overseeing customer lifecycle management from booking to possession and handover, grievance redressal, documentation, and coordination with internal departments.
Key Responsibilities
Customer Relationship Management
- Lead end-to-end CRM operations for residential/commercial real estate projects
- Manage customer lifecycle from booking, agreement, possession to handover
- Ensure high customer satisfaction and retention
Post-Sales Operations
- Handle post-sales processes including documentation, agreements, allotments, and registrations
- Coordinate possession and handover processes
- Manage customer queries, escalations, and grievances efficiently
Team Leadership
- Lead, train, and manage CRM and customer support teams
- Define SOPs, workflows, and service standards
- Monitor team performance and productivity
Process & System Management
- Implement and manage CRM systems/software
- Ensure accurate customer data management
- Develop structured communication processes
Role: Real Estate Consultant / AgentIndustry Type: Real EstateDepartment: Sales & Business DevelopmentEmployment Type: Full Time, Permanent
Sourced from naukri
Skills
About RS India Group
RS India Group
125
employees
₹7.3L PA avg
Avg at RS India Group
₹3.5L – ₹5L PA
This role
About
Driven by the philosophy of developing quality structures, Ram India group is a balanced mixture of residential and commercial projects that scream luxury and sophistication in and across Pune. With the companys inception in the year 1991, our mission has always been that of delivering spaces that sew memories with walls built of love, trust and compassion. Hence, our projects reflect the quintessential qualities of luxury, style and quality con- struction with aesthetic values and affordability.
They thrive to provide quality living experiences to our customers along with an excellent customer experience. Keeping in mind the money factor for each sector, from commer- cial to residential, all our projects provide value for money with their amazing craftsmanship, strategic locations, intricate designs and an overall excellent appeal. With many of them now being known as famous landmarks in the city, the new ventures that are in pipeline usher a future full of opportunities.
Keeping in mind the money factor for each sector, from commercial to residential, all our projects provide value for money with their amazing craftsmanship, strategic locations, intricate designs and an overall excellent appeal. With many of them now being known as famous landmarks in the city, the new ventures that are in pipeline usher a future full of opportunities
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