CRM Executive

Role & responsibilities

• Manage customer communication through email, WhatsApp, SMS, calls, and event invites
• Plan and execute customer engagement and retention campaigns
• Handle customer queries, complaints, and follow-ups professionally
• Maintain customer database, data segregation, and campaign reports
• Analyze customer behavior and campaign performance for business improvement
• Coordinate loyalty programs, gift hampers, reminders, and customer activities
• Handle CRM software, chatbot management, and digital CRM tools
• Prepare MIS reports for customer data, campaigns, and showroom activities
• Work closely with marketing and showroom teams for smooth operations
• Ensure data privacy compliance and maintain clear English communication

Preferred Candidate Profile.

• Strong verbal and written communication skills
• Good problem-solving and customer handling abilities
• Strong organizational and project management skills
• Ability to manage multiple campaigns and reports simultaneously
• Strategic thinking and customer-focused approach