Crm Executive

JOB DESCRIPTION

CRM Frontend Executive Real Estate

Company: Assotech Limited
Industry: Real Estate & Construction
Location: Bhubaneswar, Odisha
Department: Customer Relationship Management (CRM)
Employment Type: Full-Time
Salary: As per Market Standards

About the Role

Assotech Limited is looking for a customer-focused and well-organized CRM Frontend Executive to join our team in Bhubaneswar. The candidate will be responsible for managing customer interactions after booking, coordinating with customers regarding payments and documentation, resolving customer queries, and ensuring a smooth customer experience throughout the post-sales process.

The ideal candidate should have excellent communication and follow-up skills, a professional approach to customer handling, and the ability to coordinate effectively with internal departments.

Key Responsibilities

• Act as the primary point of contact for customers after booking.
• Coordinate with customers regarding payment schedules, pending payments, due dates, and payment confirmations.
• Follow up with customers for timely payment collection as per agreed schedules.
• Share payment-related information, reminders, receipts, and other required documents with customers.
• Maintain accurate records of customer payments, outstanding amounts, and follow-ups.
• Handle customer queries related to bookings, payments, documentation, possession, and other CRM-related matters.
• Coordinate with Finance & Accounts for payment updates, receipts, adjustments, and reconciliation.
• Coordinate with Sales, Legal, Projects, and other internal departments to resolve customer issues.
• Ensure timely communication of project updates and important information to customers.
• Assist customers with documentation and other formalities related to their property.
• Maintain proper records of customer communication, complaints, requests, and resolutions.
• Track customer complaints and ensure timely resolution through coordination with concerned departments.
• Prepare regular customer status, payment follow-up, and outstanding reports.
• Ensure all customer interactions are recorded and updated in the CRM system.
• Maintain a professional and positive relationship with customers throughout the customer lifecycle.
• Support the team during possession, handover, registration, and other customer-related processes as required.

Eligibility & Requirements

• Qualification: Graduate in any discipline.
• Experience: 2–5 years of experience in CRM, customer relationship management, real estate, banking, financial services, or a similar customer-facing role.
• Experience in real estate CRM/customer coordination will be preferred.
• Excellent verbal and written communication skills.
• Strong customer handling and relationship management skills.
• Good follow-up and coordination abilities.
• Basic understanding of payment schedules, invoices, receipts, and outstanding payments.
• Proficiency in MS Excel, MS Office, and CRM software.
• Strong attention to detail and documentation skills.
• Ability to handle customer queries professionally and patiently.
• Good coordination skills with Finance, Sales, Legal, and Project teams.

Key Skills

CRM | Customer Relationship Management | Customer Handling | Payment Follow-Up | Collection Coordination | Post-Sales Support | Query Resolution | Documentation | MIS | MS Excel | CRM Software | Internal Coordination

Preferred Candidate

We are particularly looking for candidates who have:

• Experience in real estate customer relationship management.
• Strong experience in customer payment follow-ups and coordination.
• Ability to handle multiple customers and follow-ups simultaneously.
• Good knowledge of post-sales processes in real estate.
• Excellent communication and problem-solving skills.
• A customer-centric and professional approach.

What We Offer

• Competitive compensation as per market standards.
• Opportunity to work with a reputed real estate organization.
• Exposure to real estate CRM and customer lifecycle management.
• Professional and growth-oriented work environment.
• Opportunities for learning and career development.