CRM Executive / Sr. Executive

• Sound understanding of CRM practices and procedures in real estate industry.
• Grievance handling by timely escalating & resolving the concerns and queries time to time as raised by clients. Build & maintain a healthy relationship with clients.
• Setting monthly collection targets in consultation with the management and achieving the same.
• Timely forecasting of coming demand and generating demand letters accordingly.
• Controlling and tracking of customer's dues and sharing remainders and follow ups accordingly.
• Handling complete possession formalities and process. Coordinate with clients on their queries from post booking formalities till possession.
• Taking care of welcome mails and bank papers. Ensure on time completion, comprehensiveness, and accuracy of all documentation pertaining to sale.
• Calculation of late charges, interest and penalties on late payments.
• Ensuring timely reconciliation of customer's account with Accounts & Finance data/records.
• Responsible for leading the Post Sales CRM Operations, payments and collections.
• Ensure regular monitoring of project, progress and update the clients on the same.
• To assist client with all queries pertaining to legal, agreement, registration, taxation, banking, etc.
• To prepare various reports on daily, weekly, quarterly and monthly basis.
• Monitor and manage outstandings from the customers. Maintain up-to-date records of collection.

Soft Skills:

• Excellent communication and interpersonal skills along with a customer-oriented attitude
• Proven work experience as a CRM.
• Ability to collaborate effectively with cross-functional teams.
• Excellent problem-solving and leadership skills.
• Ability to manage multiple projects simultaneously and meet deadlines.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.