CRM Executive/Sr. Executive

Role: CRM Executive / Sr. Executive Brigade Plus (Rental & Resale)

Responsibilities:

• Manage the complete customer journey for owners, sellers, tenants, and buyers from the time a property is listed, or a transaction is concluded through Brigade Plus – Rental & Resale.
• Serve as a single point of contact for owners/sellers listing their property, addressing any queries raised during the process and ensuring smooth coordination with internal teams.
• Initiate welcome communication for all parties’ post-transaction and set clear expectations regarding next steps, documentation requirements, and key timelines.
• Assist customers with agreements, documentation, and service-related queries to ensure a seamless and informed experience.
• Coordinate and follow up with internal teams including the sales team, legal department, residential CRM, and operations teams to facilitate timely progress on service requests.
• Attend to service tickets raised under Property Management Services and ensure timely updates and resolution.
• Maintain accurate customer records, service status, and communication logs in CRM systems.
• Follow up with customers to ensure timely completion of formalities, including document submissions and payments, as per service timelines.
• Provide proactive support and communication throughout the post-sales phase to ensure customer satisfaction and service excellence.

Requirements:

• Strong work ethic with reliability and dependability
• Bachelor’s or Master’s degree (preferred: BBA/B.Com/B.E/MBA)
• 1–5 years of experience in CRM, Customer Service, Post-Sales Coordination, or Real Estate Operations
• Excellent communication and interpersonal skills (verbal and written)
• Customer-first approach with a high level of ownership and attention to detail
• Process-oriented with strong organizational and follow-up skills
• Proficient in Microsoft Office and CRM tools
• Prior exposure to real estate or property management services is preferred
• Self-motivated with the ability to work independently under minimal supervision