Roles and Responsibilities• Manage customer relationships from booking through possession and handover.• Verify booking forms, customer details, payment schedules and required documentation.• Onboard new customers and explain the post-booking process, payment milestones and documentation requirements.• Follow up on outstanding payments and maintain accurate collection records.• Coordinate agreement execution, registration, home-loan documentation and other customer formalities.• Provide customers with timely construction and project-progress updates.• Handle customer queries, feedback and escalations professionally.• Coordinate with the sales, accounts, legal and project teams to resolve customer concerns.• Maintain accurate customer records and prepare regular MIS reports.Preferred Candidate Profile• Minimum 2 years of post-sales CRM experience with a real-estate developer or builder is mandatory.• Experience in payment collection, customer documentation, agreements and registration is required.• Familiarity with real-estate CRM software and MIS reporting is preferred.• Strong communication and customer-handling skills are essential.• Proficiency in Marathi, Hindi and English is preferred.• Candidates must be comfortable working from Sinhagad road, Pune.Sourced from naukri
