CRM Executive Real Estate

Job Summary:

We are looking for a proactive and customer-focused CRM Executive to manage customer interactions, leads, follow-ups and post-sales coordination for our real estate projects. The candidate will be responsible for maintaining accurate customer records, coordinating with the sales team and ensuring a smooth customer experience throughout the sales journey.

Key Responsibilities:

• Manage and maintain customer and lead information in the CRM system.
• Handle incoming customer queries through calls, WhatsApp, email and other communication channels.
• Follow up with prospective customers and existing clients on a regular basis.
• Coordinate with the sales team regarding leads, enquiries and customer requirements.
• Schedule and coordinate property/site visits with prospective customers.
• Maintain regular follow-up records and update lead status in the CRM.
• Track customer interactions, enquiries, meetings and site visits.
• Coordinate with internal teams for documentation, booking and customer-related requirements.
• Follow up with customers regarding booking formalities, documentation and payments.
• Maintain accurate records of bookings, cancellations, customer requests and grievances.
• Ensure timely resolution and escalation of customer concerns.
• Prepare regular CRM reports related to leads, follow-ups, site visits and conversions.
• Support the sales team in improving lead conversion and customer engagement.
• Maintain a professional and positive relationship with customers throughout the sales cycle.

Candidate Profile:

• Graduate in any discipline.
• 02 years of experience in CRM, customer relationship, sales coordination or customer service.
• Candidates with experience in real estate/property/construction will be preferred.
• Freshers with good communication skills and a willingness to learn can also apply.
• Good verbal and written communication skills.
• Comfortable speaking with customers over phone and WhatsApp.
• Basic knowledge of MS Excel, MS Office and CRM software.
• Strong follow-up and coordination skills.
• Good interpersonal and problem-solving abilities.
• Ability to maintain accurate records and handle multiple customers simultaneously.
• Presentable, disciplined and customer-oriented.
• Ability to work in a target-driven and fast-paced environment.