CRM Executive | Jewellery Industry

• Handle B2B client communication and relationship management.
• Coordinate with Sales, Production, QC, Packing & Dispatch teams.
• Process and track customer orders from booking to dispatch.
• Follow up with clients regarding order status, delivery and pending requirements.
• Handle customer queries and resolve issues through internal coordination.
• Maintain customer records, order details and MIS reports in Excel/ERP.

Required Skills:

• Good communication and client coordination skills.
• Strong follow-up and organizational abilities.
• Good knowledge of MS Excel; ERP/CRM knowledge preferred.
• Jewellery manufacturing experience will be an advantage.
• Smart, presentable and detail oriented.