CRM Executive - Alembic Real Estate

Role & responsibilities

• Conduct welcome calls to new customers, introducing them to the company and the property they have purchased.
• Provide a warm and friendly experience, addressing any initial queries or concerns The CRE is a single point of contact for customers from purchase to possession and registration
• Follow-up with existing customer w.r.t. to agreements, Bank loan process, documentation, payment schedule
• Ensure timely and effective communication with customers, addressing their queries and concerns promptly.
• Coordinate with various internal teams, such as sales, marketing, construction, and customer service, to provide seamless customer experiences.
• Update customer records and interactions in the CRM system, maintaining accurate and up-to-date information.
• Provide regular updates to customers regarding the progress of their property, including construction milestones, approvals, and timelines.
• Document all relevant communications, agreements, and changes to customer requirements.
• Monitor and track customer payments, ensuring adherence to payment schedules.

Preferred candidate profile

• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• High level of enthusiasm and a proactive attitude.
• Strong attention to detail and organizational skills.
• Ability to work both independently and as part of a team.
• Eagerness to learn and adapt in a dynamic work environment.