CRM Coordinator- Married Female preferred - Real estate industry

Contact: [phone removed]

Job Title: CRM Coordinator

Location: Shahdara Delhi - 110032 Job Type: Full-time (Day Shift)

Experience: 24 Years

Married preferred

Job Overview

We are looking for a dedicated and organized CRM Coordinator to manage customer interactions, oversee lead follow-ups, and ensure seamless communication between clients and internal teams. The ideal candidate will maintain clean customer databases, track inquiry pipelines, and enhance overall client satisfaction.

Key Responsibilities

• Lead & Pipeline Management: Track daily inbound/outbound leads, assign inquiries to respective teams, and ensure timely follow-ups.

• Customer Support & Communication: Handle client inquiries via phone calls, emails, and WhatsApp; address queries and resolve basic escalations promptly.

• Database Management: Maintain and regularly update customer records, call logs, and deal statuses in the CRM software/Google Sheets.

• Team Coordination: Coordinate between sales, operations, and management teams to ensure smooth service delivery and query resolution.

• Reporting: Prepare daily and weekly activity reports covering lead status, conversion rates, and pending follow-ups.

Requirements & Qualifications

• Education: Graduate in any discipline (B.A., B.Com, BBA, or equivalent).

• Experience: 2+ years of experience in CRM handling, customer care, tele-calling, or back-office

coordination.

• Communication Skills: Clear spoken and written communication in Hindi and working English.

• Technical Proficiency: Hands-on experience with CRM tools, MS Excel / Google Sheets, and basic email

drafting.

• Interpersonal Skills: Strong problem-solving attitude, patience, and professional phone etiquette.