CRM Consultant

Role & Responsibilities

• Should be well versed with RERA and current industry practices, standard processes & functions. To maintain relationship with clients and coordinate on client queries post booking formalities till possession.
• End to End client servicing through phone calls, emails and meetings within the defined TAT.
• Should have knowledge of CRM / customer delivery during entire life cycle, On-boarding, Collections, Registration, Cancellations, Banking assistance, Post-sales, Grievance /Complaint redressal,
• Accountable for timely collections, registration, meeting periodic targets, customer retention, SOP enforcement.
• Ensure regular monitoring of project, progress and update the clients on the same.
• Ensure on-time completion, comprehensiveness, and accuracy of all documentation pertaining to sale and service.
• To assist client with all queries pertaining to legal, agreement, registration, taxation, banking, etc.
• Handling Escalations/Complaints to provide resolution for queries / issues raised by the clients.
• De-escalating & resolving the concerns as raised by clients.
• Invoicing or billing and SAP assistance.

Key Responsibilities

• Excellent communication and interpersonal skills.
• Good hands on experience in advance excel formulas, Power Point, MS Word, Sales force, SAP.
• Candidate should be passionate about target and professionally aggressive with a positive go getter attitude.
• Candidate should have mandatory minimum 4 yrs of experience in Real Estate Industry.