CRM Collection

Job Description

CRM CAM Collection & Utility Collection

Department: CRM / Property Management
Location: Gurugram, Haryana
Employment Type: Full-Time

Job Overview

We are looking for a proactive and detail-oriented CRM Executive to manage Common Area Maintenance (CAM) collections and utility collections from property owners, tenants, and commercial occupants. The candidate will be responsible for timely payment follow-ups, outstanding dues management, account reconciliation, MIS reporting, and coordination with internal teams to ensure smooth collection operations.

Key Responsibilities

1. CAM Collection

• Manage and follow up on Common Area Maintenance (CAM) charges from tenants, property owners, and commercial occupants.
• Ensure timely collection of monthly CAM dues and outstanding payments.
• Maintain records of billed amounts, payments received, pending dues, and overdue accounts.
• Coordinate with tenants and owners to resolve billing discrepancies and payment-related queries.
• Send payment reminders and escalate long-pending dues to the concerned management team.
• Maintain accurate collection reports and outstanding payment trackers.

2. Utility Collection

• Manage collections for electricity, water, and other applicable utility charges.
• Coordinate with tenants, owners, facility management, and accounts teams regarding utility bills and payments.
• Track monthly utility billing, payment status, and outstanding balances.
• Follow up on overdue utility payments and resolve billing discrepancies.
• Maintain proper documentation of invoices, receipts, and payment records.

3. CRM & Customer Coordination

• Maintain professional relationships with tenants, property owners, and occupants.
• Handle customer queries related to CAM charges, utility bills, invoices, and payment status.
• Coordinate with the Finance, Accounts, Facility Management, and Leasing teams for smooth operations.
• Maintain updated customer records and collection status in the CRM system.

4. MIS & Reporting

• Prepare daily, weekly, and monthly collection reports.
• Maintain records of total billing, collections, outstanding dues, and ageing reports.
• Monitor collection targets and highlight delayed payments to management.
• Ensure accurate documentation and timely reporting of collection performance.

Required Qualifications & Experience

• Graduate in any discipline; a background in Commerce, Finance, or Business Administration is preferred.
• 25 years of experience in CRM collections, CAM collection, utility collection, property management, or commercial real estate.
• Experience dealing with tenants, property owners, and commercial occupants will be an advantage.
• Good knowledge of billing, payment follow-ups, reconciliation, and outstanding dues management.
• Proficiency in MS Excel and CRM/ERP systems.

Required Skills

• Strong communication and negotiation skills.
• Good follow-up and collection management abilities.
• Customer relationship management and problem-solving skills.
• Attention to detail and accuracy in maintaining records.
• Ability to manage multiple accounts and meet collection targets.

Key Performance Indicators (KPIs)

• Timely collection of CAM and utility dues.
• Reduction in overdue payments and outstanding balances.
• Achievement of monthly collection targets.
• Accuracy of billing, reconciliation, and MIS reports.
• Effective resolution of customer queries and payment disputes.

Preferred Industry: Commercial Real Estate, Property Management, Retail Leasing, and Facility Management.