DP
CRM Client Support Specialist
dha phase ii islamabad · Amritsar · onsite · Posted 44d ago
Not disclosed2–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Description
ScrumAD Private Limited is hiring for CRM Client Support Specialist in Islamabad Dha Phase-Ii.
What you will do
ScrumAD develops CRM systems, business software, web and mobile applications, SMS marketing tools, and automation products.
ScrumAD Private Limited is hiring for CRM Client Support Specialist in Islamabad Dha Phase-Ii.
What you will do
- Provide professional customer support via Email and Live Chat.
- Assist customers with CRM features and technical troubleshooting.
- Guide customers on Leads, Contacts, Contact Imports, Text Drips, Pipelines, Tags, and Notes.
- Help customers create, manage, and troubleshoot SMS/Text Drips and campaigns.
- Assist users in understanding and using the platform's built-in AI features.
- Maintain reports and documentation using Google Sheets and Microsoft Excel.
- At least Bachelors Preferred Master's degree in computer science or other IT Related fields.
- At least 2 years of experience in Customer Support, Technical Support, CRM, SaaS, or a related field.
- Strong written and verbal English communication skills.
- Experience in Email Support and Live Chat Support.
- Know Google Sheets and Microsoft Excel.
- Location: Islamabad Dha Phase-Ii
- Job type: Full-time
- Pay: Rs 60,000 - Rs 100,000 a month
- Share your updated CV via WhatsApp at [phone removed].
ScrumAD develops CRM systems, business software, web and mobile applications, SMS marketing tools, and automation products.
Sourced from foundit
Skills
crmTechnical SupportEmail SupportLive chat supportGoogle SheetsSAASexcel