CRM & Client Relationship Executive - Luxury Segment

We are looking for a polished and customer-focused CRM & Client Relationship Executive to manage customer relationships, nurture sales leads, and deliver a premium service experience at Genesis Diamonds by Deepak Toms. The ideal candidate should have strong communication skills, a sales-oriented mindset, and the ability to build long-term relationships with discerning customers.

Role & Responsibilities:

• Handle customer enquiries through calls, WhatsApp, email, and direct showroom interactions Manage leads generated through social media and digital channels
• Handle and follow up customer leads from Instagram, Facebook & WhatsApp
• Maintain accurate customer records, lead status, and follow-up schedules in CRM software
• Conduct timely follow-ups with new leads, existing customers, and past customers
• Build strong customer relationships to improve retention, repeat sales, and referrals
• Coordinate closely with the sales team to support conversions and achieve business targets
• Understand customer requirements and assist with suitable jewellery and customised design options
• Manage appointments, customer feedback, and after-sales communication
• Track customer interactions and prepare daily/weekly lead and conversion reports
• Identify relevant upselling and cross-selling opportunities through a consultative approach Maintain high standards of customer satisfaction, professionalism, and premium service

Preferred Candidate Profile:

• Bachelors degree in Business Administration, Marketing, Commerce, or a related field preferred
• 1 to 2 years of experience in CRM, sales, customer service, jewellery, or luxury retail is preferred

Key Skills

• Customer Relationship Management (CRM)
• Fluent English Communication (Verbal & Written)
• Lead Management & Structured Follow-up
• Sales Conversion & Premium Client Handling
• Excellent Communication & Interpersonal Skills
• Customer Retention & Relationship Building
• CRM Software Management (Zoho CRM)
• Negotiation & Persuasion Skills
• Upselling & Cross-selling Techniques
• Customer Data Management & Reporting
• Time Management & Multitasking