DP
CRM Application Support Specialist Technical/Product Support
dha phase ii islamabad · Amritsar · onsite · Posted 44d ago
Not disclosed1–5 yrsfulltimeSourced from
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About this role
Job Description
ScrumAD Private Limited is hiring for CRM Application Support Specialist – Technical/Product Support in Islamabad Dha Phase-Ii.
What you will do
ScrumAD develops CRM systems, business software, web and mobile applications, SMS marketing tools, and automation products.
ScrumAD Private Limited is hiring for CRM Application Support Specialist – Technical/Product Support in Islamabad Dha Phase-Ii.
What you will do
- Troubleshoot CRM, workflow, campaign, lead-generation, messaging, and automation issues.
- Investigate problems, reproduce issues, and identify root causes.
- Guide clients through technical and product-level solutions.
- Clearly explain technical solutions to non-technical users.
- Document issues, troubleshooting steps, resolutions, and known problems.
- Escalate complex issues to technical/product teams with complete details.
- 1–3+ years of experience in CRM, SaaS, application, product, or technical support.
- Hands-on experience with CRM or business applications.
- Strong troubleshooting, problem-solving, and root-cause analysis skills.
- Good understanding of leads, contacts, campaigns, workflows, automation, outreach, and data management.
- Understanding of email/messaging and deliverability is a strong advantage.
- Location: Islamabad Dha Phase-Ii
- Job type: Full-time, On-Site, Night Shift
- Pay: Rs 60,000 - Rs 100,000 a month
- Send your updated CV via WhatsApp to [phone removed].
ScrumAD develops CRM systems, business software, web and mobile applications, SMS marketing tools, and automation products.
Sourced from foundit
Skills
AutomationProblem SolvingTroubleshootingRoot Cause AnalysisEmail MessagingdeliverabilityData Management