MUMBAI · FULLTIME
CRM Administrator
Pharmanovia
Mumbai · onsite · Posted 12d ago
Sourced from
Undisclosed3–8 yrsfulltimeMumbai
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Section · 01
About this role
Mumbai or Vadodara, India (hybrid role: 3 days office, 2 days home per week)
About the Company
Pharmanovia is a fast-growing global speciality pharmaceutical company with a portfolio of over 20 brands across more than 160 markets. Our mission is to improve patient health globally by revitalising niche, trusted medicines across our core therapeutic areas: Cardiovascular, Oncology, Endocrinology and Neurology. With over 300 employees across 29 nationalities and offices in Europe, the Middle East, Asia, and Australia, we are committed to quality, innovation, and responsibly managing the lifecycle of established medicines
About the Role
We are seeking a Salesforce CRM Administrator to take global ownership of Pharmanovia s Salesforce platform. This role will be responsible for administration, configuration, data governance and continuous improvement of Salesforce to support commercial teams across multiple markets. You will partner closely with Sales, Marketing, Data, and Engineering teams to ensure Salesforce is reliable, scalable, and aligned with business processes, while maintaining high levels of user adoption and data quality.
Responsibilities
Salesforce Administration
- Serve as the global administrator for the Salesforce platform, ensuring system stability, performance and security
- Manage users, roles, profiles, permission sets and access controls in line with governance policies
- Act as the primary point of contact for all Salesforce-related queries and issues
Configuration Development
- Design, build and maintain Salesforce configurations, including:
- Custom objects and fields
- Page layouts and Lightning record pages
- Validation rules and flows
- Workflow automation and business rules
- Deliver enhancements and new functionality in line with commercial priorities and the release cycle
Stakeholder Partnership Sales Enablement
- Work closely with Commercial teams to understand business processes and translate them into effective Salesforce solutions
- Improve sales force effectiveness through optimised pipelines, activity tracking and reporting
- Drive user adoption through usability improvements and regular engagement with stakeholders
Data Quality, Governance Reporting
- Define and maintain Salesforce data standards, validation rules and governance processes
- Proactively monitor and resolve data quality issues
- Support the creation and maintenance of reports and dashboards for commercial performance tracking
- Partner with Data teams to ensure Salesforce data is trusted and integrated into enterprise reporting platforms
Integrations Platform Ecosystem
- Collaborate with Data Engineering teams to support integrations between Salesforce and other enterprise systems
- Ensure changes to Salesforce are aligned with downstream data models, analytics and data warehouse requirements
- Support testing and validation of integrations during releases and system updates
User Support, Training Documentation
- Provide day-to-day support to global Salesforce users
- Create and maintain user guides, release notes and training materials
Qualifications
- Relevant degree (Mathematics, Economics, Business, Life Sciences, or related field)
- Minimum 3 years in a CRM Administrator role
- Proven hands-on experience as a Salesforce Administrator in a global or multi-region organisation
- Knowledge of the pharmaceutical industry and how it relates to CRM Sales Force Effectiveness
- Experience working directly with commercial teams
- Proven track record of leading cross-functional projects independently
- Proficient in Salesforce CRM Management
- Understanding of Agile/DevOps working methodologies
- Experience supporting commercial or sales teams using Salesforce
- Strong understanding of data governance and CRM data quality management
Required Skills
- Exceptional drive and initiative - proactively identifies and solves problems
- Self-starter who thrives working autonomously with minimal supervision
- Salesforce Advanced Administrator (preferred)
- Hands-on Salesforce professional who enjoys owning a platform end-to-end
- Comfortable balancing day-to-day administration with longer-term platform strategy and continuous improvement
- Proactive, solutions-focused and confident working with both technical teams and commercial stakeholders
- Strong stakeholder management skills
Pay range and compensation package
We offer a competitive salary plus a bonus and rewards package, including holidays, employee recognition awards, social events, a pension scheme, and hybrid working.
Equal Opportunity Statement
Pharmanovia is an equal-opportunity employer. Pharmanovia does not unlawfully discriminate against employees or applicants for employment based on an individual s race, colour, religion, creed, sex, sexual orientation, gender identity or expression, national origin, genetic information, age, disability, marital status or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination. Pharmanovia will make reasonable accommodation for qualified individuals with known disabilities, in accordance with applicable law.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
data qualityAutomationDevopsAgilecrmdata warehouseenterprise systemscardiovascularDownstreamdata standardsintegrationsAnalyticsdata modelsEndocrinologyCRM SalesData EngineeringData GovernanceAdministration
Section · Company
About Pharmanovia
Pharmanovia
Pharma
₹23.2L PA avg
Avg at Pharmanovia
About
Pharmanovia is a global lifecycle management healthcare company. Our purpose is to make medicines fit for tomorrow, to improve the lives of patients globally. We do this by enhancing established medicines either by rediscovering, repurposing or re-engineering iconic brands to improve patient outcomes and experiences both through in-house development and through strategic partnerships. Our diverse and growing team operate in over 160 countries across the globe, delivering high-quality solutions, ethically and sustainably, across our four core therapeutic areas Endocrinology, Neurology, Cardiovascular and Oncology.
Employee ratings
10 reviews
3.0/ 5
Culture
3.7
Career growth
3.2
Work-life
3.8
Employees rate it well for
Compensation & Benefits32Company Culture31
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