Critical Projects Lead

Responsibilities

• Onboarding of New Clients:
  • Plan and lead the onboarding of new clients and be a single point of contact between the delivery team and the client.
  • Effectively collaborate and delegate tasks across the delivery team involved in the onboarding process.
  • Facilitate knowledge transfer between the outgoing service team and the moving forward delivery, ensuring a seamless transition for continued client support.
  • Proactively set realistic expectations for the onboarding process, addressing potential challenges and timelines upfront while fostering a positive and trusting relationship with the client.
  • Gather feedback from the client to gauge their satisfaction with the onboarding process and identify areas for improvement.
• Managing and Troubleshooting Critical Client Projects:
  • Manage critical client accounts, ensuring successful project delivery on time and within budget in critical situations.
  • Develop and maintain strong relationships with key client decision-makers.
  • Proactively manage client expectations and communicate project progress clearly and concisely to senior management at Zipgrid.
  • Develop and implement project plans, including timelines, milestones, and resource allocation wherever required.
  • Identify and mitigate potential risks and issues before they escalate.
  • Manage and resolve client escalations effectively and efficiently.
  • Track project performance against key metrics and report on progress to clients and internal stakeholders.

Requirements and skills

• Minimum 5+ years of experience in a client-facing role, preferably within a managed services or consulting environment.
• Solution-oriented and modern managerial skills with the ability to think creatively.
• Excellent control on finance and accounting aspects and good presentation skills.
• Ability to summarize large complex worksheets/data and in-depth understanding of financial reporting under India GAAP with proficiency in managing accounting tools like Tally.
• Working knowledge of Indian tax (both income-tax and GST) and regulatory compliances.
• Excellent communication, interpersonal, and negotiation skills.
• Ability to build strong relationships with clients at all levels and experience in managing client expectations and resolving escalations.
• A person with a strong entrepreneurial mindset and a strong work ethic.
• Excellent analytical and problem-solving skills and strong organizational and time management skills.
• Ability to work independently and also as part of a team, be self-directed but also collaborate effectively with others.