Crew Trainer

About the Company:

• Founded in 2019, zingbus is building the most trusted brand for intercity travel. Keeping reliability and safety at the core, we are building a two-sided platform that delivers standardized journey experience for travelers and increased earnings for our supply partners.
• We connect 300+ cities across the country through our daily services and have served 2.5 Mn+ unique customers so far and are aggressively working towards the fleet electrification and establishment of charging technology and infrastructure.
• Raised Series A from Y Combinator, InfoEdge, AdvantEdge, and other prominent investors from India and Silicon Valley. Also, closing a large round with one of the largest global, corporate VC

Position: Crew Trainer

Location: Hyderabad

Job Summary:

As a Crew Trainer, you will be responsible for ensuring the quality onboarding, training,and performance of the Zingbus bus crew. Your primary goal is to create a pleasant and safe working environment for bus crew, and assisting them with any needs they may have during their tenure with Zingbus.

Key Responsibilities:

1. Crew Onboarding and Training:

• Collecting, shortlisting, interviewing, and training the bus crew for Zingbus.
• Managing and revising the crew related SOPs and policies
• End-to-end management of Crew NPS and performance metrics.

2. Crew Performance

• Managing and maintaining the Crew Performance as per Zingbus standards.
• Making sure there are minimum to zero crew related complaints across all channels.
• oking after Crew Call Quality and Behaviour rating.

3. Communication and Coordination:

• Managing and assigning the trips to Crew post training.
• Developing Channels for weekly Crew communications.
• Provide regular policy updates to Crew in case of any changes in policy.

Qualifications:

• Any Bachelor's degree.
• Outstanding communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Previous experience in onboarding and training blue collar workforce