Credit Manager

Job Summary

Enforce and maintain credit and collection policies and procedures to maximize hotel profitability through reducing bad debt exposure and improving working capital.

Responsibilities

• Ensure adherence to the hotel's credit policy
• Reports directly to and communicates with the Director of Finance and Business Support (DOFBS) on all matters pertaining to credit and collection of guest and city ledger accounts
• Liaises closely with the City Ledger Supervisor in reviewing and maintaining the Aged Trial Balance of Accounts Receivable
• Monitors the special billing arrangements for groups and conventions as required to ensure that postings are in line with customer requirements
• Reviews city ledger daily for correct postings of charges and take corrective action where necessary
• Monitor and pursue collection of overdue accounts
• Review bad debts listing monthly to prepare collectability analysis for monthly provision for doubtful debts
• Prepare management reports for month end analysis and provide documentation for credit meeting
• Review provision, write-offs and other adjustments immediately prior to month end
• Conduct monthly credit meeting with relevant IHG team highlighting monthly performance, bad debts, staff accounts outstanding and discuss any accounts causing concern and follow up
• Assists in maintaining and preparing accurate and timely financial and operating information with emphasis on the Aged Trial Balance of Accounts Receivable
• Assists in implementing and maintaining acceptable accounting practices and procedures as required by IHG policies and procedures, generally accepted accounting practices and as affected by local conditions
• Works with Superior in the preparation and management of the departments budget

People

• Direct day-to-day purchasing activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching, and regular feedback to help manage conflict and improve team member performance.
• Plan for future staffing needs Recruit in line with company guidelines
• Prepare detailed induction programs for new staff.
• Actively work at developing your staff and identify high potentials
• Maintain training records for all direct reports and ensure they do the same for their staff
• Conduct probation and formal performance appraisal in line with company guidelines
• Regularly communicate with staff to maintain good relations

Guest experience

• Cooperates, coordinates and communicates with guests and other departments in matters concerning issuance of credit, follow up outstanding accounts and assisting with credit requirements
• Respond to and resolve account queries in conjunction with accounts receivable
• Assists in control and collection of outstanding guest and city ledger accounts

Accountability

This is the important function of interacting with guests and individuals outside the hotel but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community.

What we need from you

Bachelor's degree / equivalent in Accounting or Finance and 1-2 years in hotel finance operations with one year in a managerial role. Must speak fluent English

How do I deliver this

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner