Credit Manager- Affordable Housing

KEY DUTIES & RESPONSIBILITIES OF THE ROLE

1. Credit Underwriting & Approval

Evaluate Home Loan and LAP proposals as per approved credit policy and authority matrix.

Assess customer repayment capacity, income stability, banking behavior, obligations, and credit history.

Analyse bureau reports and identify potential credit risks.

Approve, decline, or recommend proposals within delegated authority.

Clearly document underwriting rationale, deviations, conditions, and risk mitigants.

2. Field Credit Assessment

Conduct Personal Discussions (PD) where required.

Validate residence, employment, business profile, and income sources.

Assess salaried, self-employed, and informal income customer segments.

Verify customer information through field observations and investigations.

3. Property & Collateral Assessment

Review property-related risks and collateral adequacy.

Evaluate LTV and security coverage as per policy guidelines.

Coordinate with Legal and Technical teams for due diligence.

Ensure resolution of critical observations before approval/disbursement.

4. Risk, Fraud & Compliance Management

Identify potential fraud indicators, income inconsistencies, and document manipulation.

Ensure adherence to internal policies, SOPs, audit requirements, and regulatory guidelines.

Escalate exceptions and high-risk cases appropriately.

Maintain complete documentation and audit trails.

5. Portfolio Monitoring

Monitor portfolio quality and early delinquency indicators.

Analyse trends and provide feedback to business teams.

Recommend corrective actions for emerging credit risks.

Support portfolio reviews, audits, and compliance exercises.

6. Stakeholder Management

Collaborate with Sales, Operations, Legal, Technical, and Collections teams.

Provide credit guidance while maintaining independence of the credit function.

Ensure timely resolution of credit queries and achievement of agreed TATs.

Support business growth without compromising asset quality.

7. Process Improvement

Contribute to continuous improvement of underwriting processes.

Support digital credit assessment and LOS-based decision-making.

Drive efficiency, productivity, and quality enhance