Credit Control Officer

Key Responsibilities:

1. Credit Management

• Evaluate new and existing client creditworthiness based on financial data and travel industry trends.
• Set up credit limits and payment terms in line with company policies.

2. Debt Recovery

• Monitor and manage accounts receivable to ensure timely collection of outstanding payments.
• Implement strategies to minimize overdue payments and reduce bad debts.
• Follow up on unpaid invoices through emails, calls, and client meetings.

3. Account Reconciliation

• Reconcile customer accounts and resolve discrepancies.
• Ensure accurate allocation of payments and credit notes.

4. Reporting

• Generate regular reports on aged debt, cash flow forecasts, and collection metrics.
• Present credit control updates to senior management, highlighting risks and recommending solutions.

5. Client Relations

• Maintain strong relationships with clients to address credit issues professionally.
• Collaborate with sales and account management teams to resolve disputes and ensure smooth payment processes.

6. Compliance

• Adhere to relevant financial regulations and industry-specific credit practices.
• Ensure proper documentation of agreements, payment plans, and correspondence with clients.

Skills:

• Proficient in financial analysis, account reconciliation, and reporting tools.
• Strong negotiation and communication skills.
• Ability to work under pressure and manage multiple accounts simultaneously.
• Familiarity with travel industry financial systems (e.g., GDS, BSP/ARC billing).

Tools:

• Proficiency in accounting software and ERP systems (e.g., SAP, Oracle, or similar).
• Advanced knowledge of MS Excel.

Preferred Qualities:

• Understanding of travel industry-specific payment cycles and customer behaviors.
• Experience dealing with B2B and B2C customers in the travel domain.
• Knowledge of international payment methods and currency management.